Sales Customers Service Executive - International

Salary: Depending on experience INR 3,10,000 – 8,15,000 per annum

Who we are

We educate young people to safely benefit from the Internet and technology. Our company values innovation, customer focus, and product research. We are at an exciting stage and looking for passionate, curious, and creative individuals to join its mission. We are currently looking to recruit Sales Customers Service Executives to service European, Middle East and Asian markets.

Location

North Noida, Delhi NCR.

Time

Monday to Friday 08:00-17:00 GMT, every second Saturday.

Core responsibilities:

Sell and support products to primary and secondary schools and community groups in Europe, Middle East and Asia.

Day-to-day activities:

• Conduct outbound and inbound phone calls to relevant decision makers in Primary and Secondary schools across.

• Sell products, briefing customers on available offerings and services.

• Hit financial targets based on revenue generated.

• Acquisition of new customers from our CRM system as well as cross and up-selling to existing customers.

• Inform schools and corporates of products and services.

• Pipeline management and self-prospecting.

• Respond to email campaigns.

• Bring closure to bookings by appropriately following up with relevant people.

• Raise invoices and manage the booking from start to finish.

• Update group calendar with all relevant school details in accordance with presenters’ sellable days.

• Liaise with customers to ensure customer scheduling needs are met.

• Listen to any challenges and needs the customer may have and manage these challenges to the customer's satisfaction.

• Effectively manage customer complaints

Skills or experience required:

• Fluent written and spoken English.

• 3-5 plus years in an outbound phone sales role.

• Excellent customer focus and listening skills.

• Excellent relationship building and interpersonal skills.

• Experience in a high call volume environment.

• Detail orientated.

• Track record in reaching revenue targets.

• Proficient in use of Microsoft Office tools (Excel, Word, and PowerPoint) and ZOHO CRM or equivalent.

Other skills or experience an advantage:

• Good understanding of our business model and the value they add on a community and national level, to both young people and adults.

• Good understanding of the challenges faced by families and young people in an ever changing technology world.

Core Competencies:

We value and reward 5 competencies in all our staff:

• Respect

• Learning

• Humility

• Teamwork

• Customer Focus

Benefits/ Opportunity

• Working in an international, dynamic, and professional environment with many opportunities to develop your career

• Friendly environment, open culture

• A stable and rewarding position where your long-term commitment will be highly valued

• INR 3,10,000 – 8,15,000 per annum base pay depending on experience

• No cap on commission

How to Apply

Please send a copy of your CV